Eden ValleyBathrooms & Plumbing · Carlisle
Mark's mobile rings first
Surveys & installations: Mon–Fri 8am–6pm, Sat 9am–1pm
Emergency leaks & cylinder call-outs: 7 days, 8am–8pm
A stain on the ceiling, a meter that never stops turning, or water appearing from nowhere. Mark traces hidden leaks under tiles, floors and ceilings with a thermal camera and acoustic listening kit, then gives you a fixed repair price before anything else happens.
When you ring
Surveys & Installations: Mon–Fri 8am–6pm, Sat 9am–1pm · Emergency Leaks & Cylinder Call-Outs: 7 Days (8am–8pm)
Who answers
Call 01228 587 745 and Mark Henderson's mobile rings first. Only if he's under a floor or soldering pipework does reception take your postcode and job details, so Mark can ring you back between jobs.
Surveys & installations
Mon–Fri 8am–6pm
Sat 9am–1pm
Free home surveys, bathroom and wetroom fitting, and cylinder installations.
Emergency call-outs
7 days · 8am–8pm
Leaks, burst pipes and cylinders with no hot water. The £95 leak diagnosis is the same price every day. Ring after 8pm and Mark calls you back from 8am.
One firm for the whole job. We handle all bathrooms, wetrooms, unvented hot-water cylinders (G3) and plumbing leaks in-house, and partner with our dedicated Gas Safe heating engineer whenever a job includes a boiler swap or gas pipework.
How the £95 diagnosis works
The £95 covers finding the leak and telling you exactly what it'll cost to fix. It's the same price on a Sunday as on a Tuesday.
If you can, turn off the stopcock (usually under the kitchen sink). Mark's mobile rings first; if he's mid-job, reception takes your postcode and the details, and he rings you back between jobs.
A FLIR thermal camera shows where warm or cold water is spreading behind tiles and plaster. For pressurised pipes under solid floors, acoustic listening kit picks up the hiss of the leak itself.
You get the thermal images and a short written note of what we found and where. Insurers and letting agents usually ask for exactly this.
Before any further work, you're told the repair price. Most leaks are fixed on the same visit from parts on the van.
Why not just open the ceiling?
Water travels along joists and pipes before it shows, so the stain is often a metre or more from the leak.
Guess and dig
Find it first · £95
Repair prices
Prices include labour, materials and waste removal. The leak diagnosis is always £95; the repair is confirmed before we start it.
| Job | What's included | Price |
|---|---|---|
| Thermal & acoustic leak diagnosis | Leak found and marked, thermal photos and written findings for your insurer or landlord | £95 fixed |
| Burst pipe isolation & repair | Water off and made safe, damaged section replaced, nearby pipework lagged against frost | from £140 |
| Stopcock replacement | Seized or leaking stopcock replaced, or a Surestop remote water switch you can turn off from a cupboard | from £145 |
| Shower valve cartridge | Dripping or temperature-swinging shower fixed with a genuine Mira, Aqualisa, Triton, Grohe or Bristan cartridge from the van | from £115 |
| Leaking toilet or cistern | Fill valve, flush valve or seal replaced; concealed cisterns from £110 | from £95 |
| Leaking tap or waste trap | Ceramic disc cartridge, washer or trap replaced and tested | from £95 |
No separate call-out fee, 7 days a week between 8am and 8pm. Ring after 8pm and Mark calls you back from 8am; in the meantime, turn off the stopcock and switch off any electric shower or immersion heater near the leak.
Landlords & letting agents
Your tenant rings, or you do. Either way, you get one clear report and one fixed price, without having to drive over yourself.
Bathrooms, cylinders and leaks are all done in-house. Boiler swaps or gas pipework go to our partner Gas Safe heating engineer, on the same paperwork.
Postcodes we attend for landlords:
Three recent leaks
The £95 diagnosis plus the repair, as invoiced.
Denton Holme, Carlisle · CA2 5 · Oct 2026
Botcherby, Carlisle · CA1 2 · Feb 2026
Wetheral · CA4 8 · Mar 2026
Dripping or leaking showers
A shower that drips when it's off, or swings between too hot and too cold, usually needs a new cartridge, not a new wall. Mark carries genuine cartridges for the common makes on the van and fits them through the valve face, without touching a single tile.
If water is getting behind the tiles from the tray or the grout, the thermal camera shows it, and we'll tell you honestly whether a reseal will do or whether the area needs waterproofing again.
See the Dalston valve job →Finding the leak with thermal and acoustic equipment, marking where it is, thermal photos and a short written note of what we found. You also get the fixed price for the repair before any further work.
Emergency leaks and cylinder call-outs are covered 7 days a week, 8am–8pm. Ring before 2pm and we aim to attend the same day. Ring after 8pm and Mark calls you back from 8am; turn the stopcock off until then.
No. There's no separate call-out fee, and the £95 diagnosis is the same price every day between 8am and 8pm.
Most home insurers ask for the cause of the leak, where it was and photos. That's exactly what the written findings and thermal images give you. Check your own policy for any specific wording they need.
Yes. We arrange access with the tenant, send you the findings and price, and invoice you or your agent.
We handle all bathrooms, wetrooms, unvented hot-water cylinders (G3) and plumbing leaks in-house, and partner with our dedicated Gas Safe heating engineer whenever a job includes a boiler swap or gas pipework.
Leak now?
£95 fixed to find it, a fixed price to fix it. 7 days a week, 8am–8pm.
Mark's mobile rings first. If he's mid-job, reception takes your details and he rings you back between jobs.